Refund policy

Return

Duration:

• You have 15 days from the date of delivery to request a return

Conditions:

• To be eligible for a return:

• • The item must be in the same condition as when you received it: unworn, unused, with all tags attached, and in its original packaging.
  • You must provide your order confirmation number.
• ⁠Custom products, including special orders and personalized items, cannot be returned.
  

Process:

• Within 15 days of delivery, contact our Customer Service team on WhatsApp at +971 XX.

• We will review your request and confirm whether it meets our return conditions.

• If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
  

Refund

Process:

• Once we receive your return, we will inspect the item and notify you whether your refund has been approved.

• If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

•  If more than 15 business days have passed since your refund was approved, please contact our Customer Service team on WhatsApp at +971 XX.